Service will be reconnected once you have paid your outstanding balance in full. If you have been disconnected due to non-payment of your electric bill, please contact our Customer Care center. You have a past-due balance with Direct Energy that has not been paid, and since it is now greater than 10 days past your bill due date, a Disconnection Order has been. Your power could be disconnected for two principal reasons: When will my power be reconnected?Īs soon as your payment is received and/or reported to Direct Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for your area. You can also call Direct Energy Customer Service at 1-85 to request a Payment Arrangement. Our high performance culture is evident throughout the organization from field operations to engineering, technology and. If you are disconnected because of a past-due balance, you can have your power reconnected by paying your past-due balance in full. For more than a century, Oncor has been an integral part of Texashelping power the Lone Star State through innovation, exemplary service, and a workforce committed to excellence. Such issues can be the result of inclement weather or higher-than-normal usage from increased heat or cold. You could have a power outage in your area due to complications and fluctuations in the energy grid for your area. Why do I have a power outage in my area?.CenterPoint Energy: 71 or 88 (toll-free)įor any further questions, please call Direct Energy Customer Service at 1-85 to speak with a Phone Representative.This information can be found on your Direct Energy bill and is provided below by area. You can call the TDSP for your area to obtain an estimated time frame in which your power will be reconnected. If you have a digital Smart Meter, it can take only a few hours for your power to be reconnected, but it still does depend upon the workload of the TDSP technicians. If you have a traditional analog meter, please be advised that it can take 24-48 hours for your power to be reconnected, depending upon the workload of the TDSP technicians. As a Texas resident searching for low rates in the ONCOR area. As soon as your payment is received and/or reported to Direct Energy, we send the Reconnection order to the Transmission and Distribution Service Provider (TDSP, also known as your utility company) for your area. Research over 7000 energy provider reviews and find the best Dallas electricity company.
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